FAQ

Frequently Asked Questions (FAQ)

1. What materials are UrbanLux jewelry made from?

UrbanLux jewelry is crafted using high-quality materials such as 925 sterling silver, stainless steel, and premium gold plating, selected to ensure durability, comfort, and long-lasting shine.

2. Are your products hypoallergenic?

Yes. All UrbanLux pieces are nickel-free and lead-free, making them suitable for sensitive skin.

3. How do I take care of my jewelry?

To preserve the beauty of your UrbanLux jewelry, we recommend:

Avoid contact with water, perfumes, and chemicals

Store each piece in its original packaging

Clean gently with a soft, dry cloth

4. Do your products come with packaging?

Yes. Every UrbanLux order arrives in premium branded packaging, perfect both for protection and gifting.

5. Where do you ship from?

Orders are shipped from our European fulfillment partners, ensuring fast and secure delivery.

6. How long does shipping take?

Estimated delivery times:

Romania & Europe: 3–10 business days

International: 7–14 business days
Shipping times may vary during peak periods.

7. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking link via email to monitor your delivery in real time.

8. Can I return or exchange an item?

Yes. You may return or exchange unused items within 14 days of delivery, provided they are in original condition and packaging.
For hygiene reasons, earrings cannot be returned unless faulty.

9. What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery. We will resolve the issue as quickly as possible.

10. Are your prices inclusive of taxes?

All prices displayed on our website include applicable taxes. No hidden fees.

11. How can I contact UrbanLux?

You can reach us anytime at:
πŸ“§ info@urbanluxromania.com
Our team will respond within 24/48 hours on business days.